Shipping policy

SOLIDEDGE INDUSTRIAL SUPPLIES

SHIPPING AND DELIVERY POLICY

Last Updated: January 2025

OVERVIEW

This Shipping and Delivery Policy outlines how SOLIDEDGE INDUSTRIAL SUPPLIES (Registration Number: 2025/581082/07) delivers industrial piping materials and related products to our customers across South Africa.

We are committed to reliable and timely delivery of your materials to support your project schedules.

DELIVERY AREAS

1.1 Primary Delivery Regions

We deliver throughout South Africa, with primary service areas including:

Gauteng:

  • Johannesburg
  • Pretoria
  • Ekurhuleni (East Rand)
  • West Rand
  • Vaal Triangle

Mpumalanga:

  • Trichardt (our location)
  • eMalahleni (Witbank)
  • Middelburg
  • Secunda
  • Nelspruit

Other Provinces:

  • KwaZulu-Natal (Durban, Richards Bay, Newcastle)
  • Free State (Bloemfontein, Sasolburg)
  • Limpopo (Polokwane, Burgersfort)
  • North West (Rustenburg, Brits)
  • Western Cape (Cape Town - selected routes)
  • Eastern Cape (Port Elizabeth, East London)
  • Northern Cape (Kimberley - on request)

1.2 Remote and Regional Areas

  • Deliveries to remote locations subject to route availability
  • Additional charges may apply for non-standard routes
  • Delivery times may be extended for remote areas
  • Contact us for specific remote location quotes

1.3 International Deliveries

  • Available to SADC countries and selected international destinations
  • Subject to export documentation and compliance
  • Customs clearance is customer's responsibility
  • Additional documentation fees may apply
  • Contact us for international shipping quotes

DELIVERY METHODS

2.1 Standard Delivery Options

Own Fleet Delivery:

  • Available for local and regional deliveries
  • Scheduled delivery with advance notice
  • Suitable for bulk orders and project deliveries
  • Driver-assisted offloading available (conditions apply)

Courier Services:

  • For smaller items and urgent deliveries
  • Tracked and insured shipments
  • Suitable for fasteners, gaskets, small fittings
  • Weight and size restrictions apply

Freight Carriers:

  • For large, heavy, or bulk shipments
  • National and regional coverage
  • Palletized and crated shipments
  • Commercial delivery address required

Customer Collection:

  • Available from our Trichardt facility
  • By appointment only
  • Valid ID and authorization letter required (for company collections)
  • Load-out assistance available during business hours

2.2 Specialized Transport

For oversized or specialized materials:

  • Abnormal load permits arranged (at customer cost)
  • Crane trucks available (additional charges apply)
  • Flatbed trailers for long lengths
  • Specialized rigging services on request

DELIVERY TIMEFRAMES

3.1 Standard Lead Times

Stock Items:

  • Gauteng: 2-3 working days
  • Mpumalanga: 1-2 working days
  • Other Provinces: 3-5 working days
  • Remote Areas: 5-10 working days

Special Order Items:

  • Lead time depends on supplier and manufacturer
  • Typically 2-6 weeks for special orders
  • Import items: 8-12 weeks
  • Custom fabricated items: quoted separately

3.2 Urgent and Expedited Delivery

Express Delivery:

  • Available for in-stock items
  • Same-day delivery (Gauteng/Mpumalanga - if ordered by 10 AM)
  • Next-day delivery (selected routes)
  • Additional express charges apply
  • Subject to route and vehicle availability

Project Critical Deliveries:

  • Dedicated delivery for shutdown/turnaround projects
  • After-hours and weekend delivery available
  • Premium rates apply
  • Advance booking required

3.3 Factors Affecting Delivery Time

Delivery times are estimates and may be affected by:

  • Product availability and stock levels
  • Supplier lead times
  • Weather conditions
  • Public holidays
  • Road conditions and access
  • Site access restrictions
  • Customs clearance (for imports)
  • Force majeure events

DELIVERY CHARGES

4.1 Standard Delivery Fees

Delivery charges calculated based on:

  • Order value
  • Total weight and volume
  • Delivery distance
  • Delivery location accessibility
  • Special handling requirements

Delivery Fee Structure:

Order Value Gauteng/Mpumalanga Other Provinces
Under R5,000 R500 - R800 R800 - R1,500
R5,000 - R15,000 R350 - R600 R600 - R1,200
R15,000 - R30,000 R250 - R400 R400 - R800
R30,000 - R50,000 R150 - R300 R300 - R600
Over R50,000 FREE* R200 - R500

*Free delivery to standard commercial addresses in Gauteng/Mpumalanga only

4.2 Additional Charges

Special Services (additional fees may apply):

  • Residential delivery: +R200
  • After-hours delivery: +R500 - R1,500
  • Weekend delivery: +R800 - R2,000
  • Crane truck or specialized equipment: quoted separately
  • Multi-drop deliveries: +R150 per additional stop
  • Waiting time (over 30 minutes): R300/hour
  • Difficult access locations: quoted on assessment
  • Return trips (if delivery refused): full delivery charge

4.3 Free Delivery

Qualifying Conditions:

  • Minimum order value: R50,000
  • Standard commercial address
  • Standard business hours delivery (Mon-Fri, 8 AM - 5 PM)
  • Accessible loading area
  • Customer provides offloading
  • Gauteng and Mpumalanga only

DELIVERY PROCESS

5.1 Order Confirmation

Upon order placement:

  1. You receive order confirmation via email
  2. Estimated delivery date provided
  3. Payment processed (or credit approved)
  4. Order prepared for dispatch

5.2 Pre-Delivery Notification

Before delivery:

  • We contact you 24-48 hours before delivery
  • Confirm delivery address and contact person
  • Provide estimated delivery time window
  • Confirm site access requirements

5.3 Delivery Day

On delivery day:

  • Driver contacts you upon departure
  • Estimated arrival time provided
  • Driver arrives with delivery documentation
  • Inspection and sign-off required

5.4 Delivery Documentation

Each delivery includes:

  • Delivery note with item descriptions
  • Quantities delivered
  • Material certificates (where applicable)
  • Invoice or packing slip
  • Mill test certificates (if requested)

DELIVERY REQUIREMENTS

6.1 Site Access Requirements

Your Responsibility:

  • Ensure site is accessible for delivery vehicle
  • Provide clear directions and gate codes
  • Arrange security clearance in advance
  • Confirm weight and height restrictions
  • Designate safe offloading area

Vehicle Specifications:

  • Standard trucks: up to 12 meters long
  • Rigid trucks: up to 18 tons
  • Articulated trucks: up to 28 tons (for bulk orders)
  • Crane trucks: up to 15 tons lifting capacity

6.2 Offloading Requirements

Standard Delivery:

  • Driver will assist with offloading to ground level
  • Customer must provide adequate labor for handling
  • Suitable equipment required for heavy items
  • Safe working area must be provided

Customer Responsibilities:

  • Provide forklift or crane (if required)
  • Ensure competent operators available
  • Clear space for offloading
  • Secure storage area

We Do Not Provide:

  • Onward movement from delivery point
  • Hoisting to upper floors
  • Installation or positioning services
  • Storage beyond delivery point

6.3 Delivery Acceptance

Inspection Requirement: You MUST inspect all deliveries immediately:

  • Count all items against delivery note
  • Check for visible damage
  • Verify correct materials delivered
  • Confirm quantities match order

Sign-Off:

  • Signature on delivery note confirms acceptance
  • Note any discrepancies or damage on delivery note
  • Take photos of any damage
  • Retain all packaging for damaged items

DELIVERY ISSUES

7.1 Damaged Goods

If materials are damaged during transit:

Immediate Action (at delivery):

  1. Note damage on delivery note before signing
  2. Take clear photographs of damage
  3. Retain all packaging materials
  4. Do not use or install damaged materials

Within 48 Hours:

  1. Email photos and details to sales@solidedgeindustrialsupplies.co.za
  2. Include invoice/delivery note number
  3. Provide description of damage

Our Response:

  • Inspection arranged within 2 working days
  • Replacement or credit issued for confirmed damages
  • Collection of damaged items arranged
  • Insurance claims processed where applicable

7.2 Incorrect or Incomplete Deliveries

Missing Items:

  • Report within 48 hours of delivery
  • Provide delivery note and invoice number
  • Outstanding items shipped at no additional charge

Wrong Items Delivered:

  • Do not use incorrect materials
  • Contact us within 48 hours
  • Collection and replacement arranged
  • No charge for our error

7.3 Delivery Delays

If your delivery is delayed:

  • We will notify you as soon as possible
  • Provide updated delivery estimate
  • Offer alternative delivery options where available

You May:

  • Request urgent alternative sourcing (subject to availability)
  • Cancel order if delay is unacceptable (before shipment)
  • Request compensation only if gross negligence proven

We Are Not Liable For:

  • Consequential losses due to delays
  • Project delays or penalties
  • Lost profits or business interruption
  • Third-party supplier delays

7.4 Failed Deliveries

Delivery may fail if:

  • Site inaccessible
  • No authorized person available to receive
  • Insufficient offloading equipment/labor
  • Unsafe delivery conditions
  • Incorrect delivery information provided

Failed Delivery Charges:

  • Return trip charge applies
  • Storage fees if applicable
  • Redelivery charged separately

RECIPIENT RESPONSIBILITIES

8.1 Before Delivery

You must ensure:

  • Correct and complete delivery address provided
  • Site access information communicated
  • Security clearance arranged
  • Contact person available on delivery day
  • Offloading equipment/labor ready

8.2 During Delivery

You must:

  • Have authorized person present to receive
  • Inspect all materials immediately
  • Count and verify against delivery note
  • Note any discrepancies before signing
  • Provide safe working environment for driver

8.3 After Delivery

You must:

  • Store materials properly
  • Report damages within 48 hours
  • Retain delivery documentation
  • Arrange insurance (if required)

SPECIAL DELIVERY SERVICES

9.1 Project Deliveries

For large projects or shutdowns:

  • Dedicated delivery scheduling
  • Multiple delivery points coordinated
  • Phased delivery available
  • On-site material management (on request)
  • Call-off arrangements for staged deliveries

Requirements:

  • Minimum project value: R100,000
  • Advance delivery schedule required
  • Project manager contact details
  • Site access procedures documented

9.2 Emergency Deliveries

24/7 Emergency Service Available:

  • For critical breakdown situations
  • Shutdown support deliveries
  • Premium rates apply (2x - 3x standard rate)
  • Subject to material availability
  • 4-hour minimum response time (Gauteng/Mpumalanga)

To Request Emergency Delivery:

  1. Call: +27 (0) 64 919 8175
  2. Provide: Breakdown details, urgency, location
  3. Confirm: Pricing and delivery timeframe

9.3 Consignment Stock

For regular customers:

  • Stock held at your site
  • Monthly reconciliation and billing
  • Minimum monthly draw: R20,000
  • Subject to credit approval
  • Agreement required

INTERNATIONAL SHIPPING

10.1 Export Deliveries

Available Destinations:

  • SADC countries (Botswana, Namibia, Zimbabwe, Mozambique, Zambia)
  • Other African countries (on request)
  • International (selected destinations)

Export Requirements:

  • Valid export documentation
  • Compliance with destination country regulations
  • Import permits (customer's responsibility)
  • Payment in advance (no credit terms for exports)

10.2 Export Documentation

We provide:

  • Commercial invoice
  • Packing list
  • Certificate of origin (if required)
  • Export declaration
  • Mill test certificates

Customer Provides:

  • Import permits
  • Customs clearance
  • Destination duties and taxes

10.3 Incoterms

We typically ship:

  • EXW (Ex Works): Customer arranges transport
  • FOB (Free on Board): To South African border
  • CIF (Cost, Insurance, Freight): To destination port (quoted separately)

RISK AND TITLE

11.1 Transfer of Risk

Risk in goods passes to you:

  • Upon delivery and sign-off at your location
  • Upon collection from our facility
  • At agreed delivery point for partial deliveries

11.2 Title Retention

Title (ownership) remains with SOLIDEDGE INDUSTRIAL SUPPLIES until:

  • Full payment received for the goods
  • All outstanding amounts settled (for account customers)
  • Clearance of payment confirmed

INSURANCE

12.1 Our Insurance

Goods are insured during transport by:

  • SOLIDEDGE INDUSTRIAL SUPPLIES (our fleet)
  • Freight carrier (third-party transport)
  • Coverage: damage, loss, theft during transit

12.2 Your Responsibility

After delivery acceptance:

  • You are responsible for insuring materials
  • We recommend immediate coverage
  • Especially for high-value orders
  • Claims against our insurance only for transit damage

PACKAGING

13.1 Standard Packaging

Materials supplied in:

  • Manufacturer's original packaging (where possible)
  • Palletized loads (for bulk items)
  • Crated shipments (for fragile materials)
  • Bundled pipes and fittings
  • Protective wrapping for weather protection

13.2 Special Packaging

Available on request:

  • Export crating
  • Weather-proof wrapping
  • Individual component packaging
  • Custom packaging (charges apply)

13.3 Packaging Returns

  • Pallets and crates may be returnable (specify at order)
  • Credit issued for returned packaging in good condition
  • Return transport at customer's cost

CONTACT INFORMATION

For shipping and delivery inquiries:

SOLIDEDGE INDUSTRIAL SUPPLIES

Warehouse & Dispatch:
28 Intombe Street, No 163
The Meadows, Terra Nova Estate
Trichardt 2300
Mpumalanga, South Africa

Contact Details:
📞 Phone: +27 (0) 64 919 8175
📧 Email: sales@solidedgeindustrialsupplies.co.za

Business Hours:
Monday - Friday: 8:00 AM - 5:00 PM SAST
Saturday: By appointment only
Sunday & Public Holidays: Closed (Emergency deliveries available)

For Urgent Deliveries:
Contact us during business hours for same-day availability

POLICY UPDATES

This Shipping Policy may be updated from time to time to reflect changes in our operations, services, or legal requirements. Updates will be posted on our website with a revised "Last Updated" date.

Your continued use of our services after any changes constitutes acceptance of the updated policy.

LEGAL DISCLAIMER

This Shipping Policy is subject to our Terms of Service. In case of any conflict between this Shipping Policy and our Terms of Service, the Terms of Service shall prevail.

We reserve the right to:

  • Modify delivery charges and timeframes
  • Change delivery methods and carriers
  • Refuse delivery to certain locations
  • Require different delivery arrangements for specific materials

SOLIDEDGE INDUSTRIAL SUPPLIES
Delivering Quality Materials On Time, Every Time

Registration Number: 2025/581082/07
© 2025 SOLIDEDGE Industrial Supplies. All rights reserved.

For questions about this Shipping Policy, please contact us using the details above.